We are proud to offer free ground shipping to our customers across the 10 Canadian provinces with no minimum purchase required. Free shipping is not available for the Canadian Territories and select areas considered remote by our shipping partners. Shipping fees will be calculated at the Checkout. Estimated delivery is 3-7 business days.

Not what you were expecting? Our no-questions-asked return policy makes it easy for you request a return within 30-days of placing your order. Please Note: Original shipping charges will not be refunded and return shipping costs are the responsibility of the customer.

See a lower price on this item from an authorized retailer? Contact our Support Team here or chat live Monday to Friday from 8am-4pm EST with a link and screenshot to the advertised price and we will match it! Conditions apply. Learn more here.

No. As most of our 4K security systems have more than 4 cameras, if they were to be wireless there would likely be interference and lag issues. To ensure an interference free experience and give you the option not to use W-Fi, our 4K Security Systems are a wired connection between the cameras and DVR.

Yes. You can share your Defender Empower App access with up to 20 additional users. Each user must download the Defender Empower App and create their own account before sharing access.

No, Vision AI is not compatible with other Defender security systems. If replacing or adding additional cameras or DVR, check compatibility.

No, we do not offer web viewing. You can view the footage from the free Defender Empower App with compatible iOS/Android smart phones/tablets, and through a TV or monitor connected to the DVR.

Yes, you can extend each camera to a maximum of 180 feet. We recommend using Defender’s certified authentic and genuine BNC cable when doing so.

From the DVR, right click to access the main menu > select User Account under System > select Adv. Setting > toggle on “Enable Auto Login” or change Auto Logout Time (min) to 0 or your preferred duration > select Apply.

From the DVR, right click to access the main menu > select User Account under System > select Adv. Setting > toggle off “Enable Setup Wizard” > select Apply.